We ship orders 2x per week: Monday and Thursday mornings
Pickups are by arrangement only, for bulk orders
You can log into Your Account at any time to view the status of your order. Orders are initially "Pending", are updated to "Processing" upon receipt of payment, and updated to "Printed" once they've been printed ready for dispatch.
Adding To / Changing Orders
Adding to orders is quite a process and not always possible during peak times, so please try to get your order correct the first time around.
If you must edit your order:
Please first log into your account, and check the status of your order. If you order is showing as "printed" or "complete" it is too late to change it.
If you need to change your order, please phone us immediately. If you choose to email us, it may be too late.
Where we can make a straight swap within an order, we can change orders as we send them - e.g. change a pack of snaps for another colour. Note that your order paperwork and emails will still reflect the original details.
If the change is more complicated, or you wish to "add to" your order, we will need to cancel your order, issue you a store credit, and have you place a new order for everything you need. This can take some time, and you may simply find it quicker, easier and less frustrating to just place a new order for the additional items.
Our shopping cart calculates your shipping charge based on the weight and size (volumetrics) of your order. You can go into your cart at any time and see the estimated shipping cost using any of the shipping options available.
This is the only way to know "how much it will cost to ship xyz" to you, as there are too many variables at play and we cannot be expected to know the thousands of different combinations of carrier, weight, volume and destination off the top of our heads!
The carriers available for you to choose from are: NZ Post (target 1-5 days) and Aramex (target 1-3 days).
Please allow an extra 24-48 hour for delivery to rural addresses, as per your usual cycle. These timeframes are standard business days only, and are from the day your order is sent, not placed.
Please note that NZ Post Economy is NOT a suitable shipping method for CBD, Industrial or other business addresses where a normal "postie" delivery does not occur. In these instances, we recommend you select a different carrier or amend the address to be your PO Box or residential address, as it is impossible to track these satchels down. You can use the NZ Post address checker to check your address - if you do not receive "postal delivery" at your address, please use another address or a courier option. Please also use this tool to check you are using the correct postcode for your address: your physical address and PO Box will have different postcodes.
Our cart will also tell you the size box/satchel it estimates your order fitting in to, and how much space is left in this before you bump into another weight bracket, helping you to maximize the bang of your shipping buck.
Postage is charged out at cost, with no premium charged on top of, and no liability extended beyond the point your order is collected by the carrier which you elect for us to send your order with.
All postage options offered provide tracking as part of the service. The tracking details will be emailed to you once your order has been sent.
Please in the first instance, follow up with the carrier directly for any enquiries regarding preceived late delivery or lost parcels. Often if there are network delays they will have a notice on their home page.
If there is empty space in a carton, we try to pack out the space. This is to prevent the cartons being crushed if they are loaded on the bottom of a load in the truck. We re-use packing material whenever possible for this so it is usually either what the rolls of fabric are shipped to us in, recycled packing material from inward deliveries, or shredded waste paper.
We offer Satchels for postage with no liability for those who want to use this shipping method. We've started using them on requests from our customers, but take no responsibility for these orders after they have left our warehouse because we can't guarantee the safety of our products in them as we do when we send in cartons.
Pickups are available by arrangement for bulk orders only
Faulty, Defect, or Mis-Shipped Items
If you have received the wrong product or faulty goods, contact us via email, within 5 days of receipt of your order. We will work with you to remedy the situation as quickly as possible. Including photos speeds the process up.
Mis-ships (other than factory errors) are very rare, only 1-2 per 1,000 orders, so please first throughly check your order packaging and invoice.
We reserve the right to replace/exchange at our cost, OR refund for mis-shipped products, at our discretion.
If you have changed your mind about your purchase, contact us within 5 days of receipt of your order to arrange an exchange. Items for exchange must be sent back in unused, unwashed, as delivered condition. Odds and ends cannot be exchanged.
When returning an item for exchange, you will be asked to:
1- Place another order to the value of the exchange items or greater and pay the difference into our bank account. Credit of returned items shall be less $5 to cover restocking and processing fee. Original and re-shipping postage costs are the responsibility of the customer - no credit will be applied to shipping.
2- Send back the items you wish to exchange, identifying the new order you have placed, to apply credit to.
3- Upon receiving the returned items, and the balance being paid, exchanges will be shipped.
For example, if you are exchanging goods worth $30, and your new order totals $40.75 (including shipping) the amount to pay will be $40.75 - ($30 - $5) = $15.75 to pay