We pride ourselves on super speedy dispatch, and aim to ship the same morning we receive payment, Mon-Fri.
Sarah G is here from 9am - 4pm daily. Paypal paid orders placed after 11am are sent the following business day. Bank deposits are checked each morning, these usually show in our account one business day after you made the deposit.
You can log into Your Account at any time to view the status of your order. Orders are initially "Pending", are updated to "Processing" upon receipt of payment, and updated to "Complete" once they've been printed ready for dispatch.
Post ChargesOur shopping cart calculates your shipping charge based on the weight and size (volumetrics) of your order. You can go into your cart at any time and see the estimated shipping cost using any of the shipping options available.
The carriers available for you to choose from are: NZ Post (target 2-5 days) , Fastway Couriers (target 1-2 days), Post Haste (target 1 day) and PBT (for bulk shipments). Please allow an extra 24-48 hour for delivery to rural addresses, as per your usual cycle. These timeframes are standard business days only, and are from the day your order is sent, not placed. Please note that NZ Post Satchels Standard is NOT a suitable shipping method for CBD, Industrial or other business addresses where a normal "postie" delivery does not occur. In these instances, we recommend you select a different carrier or amend the address to be your PO Box or residential address, as it is impossible to track these satchels down
Our cart will also tell you the size box it estimates your order fitting in to, and how much space is left in this box before you bump into another weight bracket, helping you to maximize the bang of your shipping buck.
Postage is charged out at cost, with no premium charged on top of, and no liability extended beyond the point your order is collected by the carrier which you elect for us to send your order with.
TrackingMost, but not all postage options offered provide tracking as part of the service. If the service does have tracking, the tracking details will be emailed to you once your order has been sent.
PackagingUnless you select a satchel as your shipping method, all our orders are dispatched in cardboard cartons. We have these specially made to sizes that maximize the size of your order that will fit before bumping you into the next NZ Post price bracket. We store pre-cut fabrics in the boxes, and reuse them for shipping. We've found dispatching fabric in cartons to be the most effective way of guaranteeing our products arrive to you in perfect condition, 100% of the time.
If there is empty space in a carton, we try to pack out the space. This is to prevent the cartons being crushed if they are loaded on the bottom of a load in the truck. We re-use packing material whenever possible for this so it is usually either what the rolls of fabric are shipped to us in, or shredded waste paper.
We offer Satchels for postage with no liability for those who want to use this shipping method. We've started using them on requests from our customers, but take no responsibility for these orders after they have left our warehouse because we can't guarantee the safety of our products in them as we do when we send in cartons.
Pick Ups"Pick Up" is offered as a shipping option as you process your order through the shipping cart. You can select to pay cash (only) on pick up, or to prepay with bank deposit or paypal/credit card. Either way you will receive an email to let you know when your order is ready for collection, between 9.30am and 2.30pm Mon-Fri. There is a $2.50 handling/admin fee for pick ups.
Faulty, Defect, or Miss-Shipped ItemsIf you have received the wrong product or faulty goods, contact us via email, within 5 days of receipt of your order. We will work with you to remedy the situation as quickly as possible.
ExchangesIf you have changed your mind about your purchase, contact us within 5 days of receipt of your order to arrange an exchange. Items for exchange must be sent back in unused, unwashed, as delivered condition. Odds and ends cannot be exchanged. When returning an item for exchange, you will be asked to:
1- Place another order to the value of the exchange items or greater and pay the difference into our bank account. Credit of returned items shall be less $5 to cover restocking and processing fee. Original and re-shipping postage costs are the responsibility of the customer - no credit will be applied to shipping.
2- Send back the items you wish to exchange, identifying the new order you have placed, to apply credit to.
3- Upon receiving the returned items, and the balance being paid, exchanges will be shipped.